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GENERAL TERMS AND CONDITIONS OF ONLINE SALES OF CUSTOM-MADE CLOTHING
Preamble
These general terms and conditions of sale apply between Etienne Verhote (G.A Jeans Stores) – RC registration: 48832291800035
Hereinafter referred to as “the Company”,
And
Any natural person making a purchase via the Website https://www.ga-jeans-stores.com
Hereinafter referred to as “the Buyer”.
These terms and conditions aim to define the terms and conditions of distance selling between the Company and the Buyer, from ordering to payment and delivery.
They regulate all the steps necessary for placing the order and ensure the monitoring of this order between the contracting parties.
Placing an order on the Site https://www.ga-jeans-stores.com published by the Company G.A Jeans Stores implies unreserved acceptance of the provisions of these conditions.
The Buyer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.
Article 1 - Conformity and availability of products
The products offered for sale by the company are those appearing on the site on the day the Buyer consults the site.
The products are offered for sale within the limit of available stocks.
For products out of stock or with options or on custom orders, the manufacturing time is indicated on the site and updated in real time according to current orders.
In the event of an error regarding the availability of a product ordered, the Company will inform the Buyer by e-mail as soon as possible. G.A Jeans Stores will indicate the manufacturing time to the buyer or will reimburse the value of the product.
The products offered for sale are described and presented with the greatest possible accuracy. In the event of an error or omission in this presentation, the Company cannot be held liable. The photographs and texts illustrating the products are for information purposes only and do not form part of the contractual scope.
Article 2 – Prices
1. The prices displayed on the site are indicated in euros including all taxes (VAT is not included in accordance with the regulations relating to the micro-entrepreneur scheme), excluding participation in any costs of processing the order and delivery.
2. If VAT were to be applied, these changes could be reflected in the price of the items without the Internet user being informed in advance.
3. G.A Jeans Stores disclaims all liability concerning incorrect display of prices. Consequently, it reserves the right to cancel an order for which the price displayed would be lower than the actual price of the product following a system bug, improper handling or hacking. In case of obvious doubt about the price of a product, do not hesitate to contact G.A Jeans Stores via the contact form or by telephone.
Article 3 – Payment (payment security)
The order is paid by credit card.
Only cards with the “CB” symbol, cards bearing the “VISA”, “EUROCARD” or “MASTERCARD” brand accepted in France, or cards issued within the framework of international networks, approved by the Economic Interest Group (GIE) Cartes Bancaires, are accepted.
Validation of the order using the credit card number and the expiry date constitutes a mandate to pay the price of said order.
Confidential data relating to the means of payment are not accessible by the Company, but managed directly by the security service.
Article 4 – Order
Any order constitutes express and irrevocable acceptance by the Buyer of the prices and descriptions of the products available for sale, as well as these conditions.
After validation of the order, the Company sends the Buyer a confirmation email to the email address indicated during the order.
See article 2 paragraph 3 concerning the display of prices.
Article 5 – Delivery
The products ordered are sent to the delivery address indicated by the Buyer when placing the order.
We deliver in France and Europe via the various services of La Poste and Mondial Relay. You can simulate the transport price after adding your products to the basket (and before ordering). Deliveries to certain countries may be disabled if we are unable to provide you with a correct service due to technical, political, commercial, geographical or weather constraints.
Participation in the costs of logistics preparation and shipping is calculated per item. The amount is indicated at the time of displaying the basket as well as the delivery time according to your choice.
Article 6 – Right of withdrawal
Items for sale on the website https://www.ga-jeans-stores.com or sold outside the establishment during trips to the customer's home, office or reception area are made to the customer's measurements or are personalized according to the customer's choices. In fact, according to article L211-28 of the Consumer Code in force since May 28, 2022, no right of withdrawal is possible and no deposit paid will be refunded in the event of cancellation of an order.
Article 7 – Returns
From the date of receipt of his order, the Buyer has ten days to return a product with a quality defect. The buyer must contact G.A Jeans Stores by email or telephone before returning the products. G.A Jeans Stores will communicate the return instructions to the buyer. After this period, the products delivered will be deemed compliant and accepted by the customer, and the Company reserves the right to refuse the exchange or refund.
The customer agrees to follow the advice on taking measurements when placing the order. Under no circumstances can G.A Jeans Stores be held responsible for an error in measurements when they are provided by the customer when ordering. A margin of error of 5mm to 10mm is possible on a finished product given the flexibility of the fabrics and the composition of Candiani denim containing elastane. This margin of error can in no way be considered as a defect, poor workmanship or measurement error by G.A Jeans Stores and will in no way give rise to any compensation or return of the item.
Regarding the return of the product, it must be properly packaged.
For all other requests to modify the product ordered in relation to the characteristics chosen by the customer, the modification(s) will be invoiced and the return costs will be borne by the customer.
G.A Jeans Stores
Tel: 06 16 23 24 41
Mail: contact@grand-atelier.com
Article 8 – Guarantees and responsibilities
The Company is liable for any lack of conformity existing at the time of delivery of the product. With regard to the sale of custom-made products, a margin of error in finished measurements of 5MM to 10mm is not considered to be a lack of conformity, small imperfections or irregularities that may occur during manufacturing such as irregular seams, shades of color are considered natural, particularly on products made from recycled materials. On the other hand, a malfunction of a closing system, a faulty seam, a rivet that has come loose are considered to be manufacturing defects if they occur within a reasonable period of less than two months.
In the event of delivery of a non-compliant product and the nature of the defect would make it unusable, the Company undertakes either to reimburse the Buyer for the price of the product, or to exchange the product for an identical one depending on available stocks. In the case of repairable defects, G.A Jeans Stores may offer a free repair. The request for free repair must first have been accepted by G.A Jeans Stores before the return and the defect must have been noted and reported in writing, within 8 days of delivery.
These provisions are not exclusive of the right of withdrawal defined in Article 8 hereof.
The warranty will not apply to apparent defects.
The warranty will not cover products or services damaged during transport (see with La Poste) or resulting from improper use.
The Company cannot be held liable in the event of a breach of contractual obligations due to an unforeseeable event or force majeure, as defined by case law.
Article 9 – Personal data
The Company undertakes to respect the confidentiality of the personal data communicated by the Buyer on the Site and to process them in compliance with the Data Protection Act of 6 January 1978.
In accordance with the Data Protection Act of 6 January 1978, the Buyer may exercise his right to access the file, his right to object and his right to rectify or delete information concerning him by sending his request by email to the following address: contact@grand-atelier.com
No personal information is communicated to third parties.
Article 10 – Intellectual property
All elements of the Site are protected by copyright, trademarks or patents.
They are the exclusive property of the Company.
Article 11 – Applicable law and competent jurisdictions
These general terms and conditions of sale are executed and interpreted in accordance with French law.
In the event of a dispute, the Buyer undertakes to contact the Company as a priority in order to attempt to resolve amicably any dispute that may arise between the parties.
In accordance with Article 14 of EEC Regulation No. 524/2013, we inform you of the establishment of a new Online Dispute Resolution platform on the website of the European regulation Europa. You can access it by clicking on this link.
In the absence of conciliation, the French courts will have sole jurisdiction.
Article 12 – Modification of the general terms and conditions of sale
The Company reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modifications, the general terms and conditions of sale in force on the day of the order will be applied to each order.
Updated on September 1, 2024
der to attempt to resolve the matter amicably.